MySpin recognises that privacy is a fundamental right. This document explains clearly and transparently how MySpin collects, uses, stores, and protects your personal data as a member of our platform in Malaysia. We've written this policy to be genuinely understandable — not filled with vague or confusing terms.
MySpin only collects data that is strictly necessary to provide our services — name, phone number, email, and basic identity verification details. We do not collect more than what is needed.
All data transmitted between your device and MySpin's servers is encrypted using 256-bit SSL technology — the same level of encryption used by Malaysia's leading banks such as Maybank and CIMB.
MySpin never sells, rents, or shares members' personal data with third parties for marketing purposes without your prior consent. Your data belongs to you.
Every MySpin member has the right to access their personal data, request corrections to inaccurate information, and in certain circumstances, request the complete deletion of their data from MySpin's systems.
MySpin uses cookies to enhance your experience. You can manage cookie settings through your browser. We only use necessary, trusted third-party cookies.
All MySpin member data is stored on servers protected by layered security measures. Access to this data is restricted to authorised MySpin staff only, and solely for service purposes.
MySpin ("we", "Platform", "Company") operates the myspin.click website and all related services. In running this online sports betting and casino platform, it is necessary for us to collect certain information about our users ("you", "member", "user") in order to deliver our services properly.
This Privacy Policy is designed to explain clearly and transparently — in plain, easy-to-understand language — what data we collect, why we need it, how it is used, who it is shared with (if anyone), and what rights you have over that data.
By using the MySpin platform, you agree to the collection and use of data as described in this Privacy Policy. If you disagree with any part of this policy, please stop using our platform. MySpin complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in handling all user personal data.
MySpin has never sold, and will never sell, your personal data to any third party for marketing or commercial purposes without your explicit consent. This is not just a promise — it is a core operational policy.
MySpin collects various types of data depending on how you interact with our platform. Below is a detailed breakdown of what we collect and why:
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC number | Identity verification and compliance with KYC regulations |
| Contact Information | Phone number, email address | Account communications, transaction notifications |
| Login Information | Username, password (in hashed form) | Account security and access |
| Financial Information | E-wallet account numbers (TnG, GrabPay, DuitNow), FPX account | Processing deposits and withdrawals |
| Verification Documents | IC photo, verification selfie (if requested) | KYC/AML compliance for high-value transactions |
When you browse and use the MySpin platform, we automatically collect certain technical information:
As a betting platform, MySpin maintains a record of your betting activity, which includes:
This data is required to ensure fair play, resolve disputes, and comply with anti-money laundering (AML) reporting requirements.
MySpin uses collected data for the following purposes, which are lawful under Malaysian law:
Open an account & verify your identity
Protect your account from fraud
Relevant offers & recommendations
Identify & resolve issues
MySpin only shares your personal data in the following limited circumstances, and never for external marketing purposes:
MySpin works with third-party service providers who help us operate the platform. They are granted access only to the minimum data required and are obligated to keep it confidential:
MySpin may be required to disclose your data to the relevant authorities in the following circumstances:
MySpin never sells, rents, or shares your data with marketing companies, third-party advertisers, or any other commercial entity not directly involved in delivering MySpin's services to you.
MySpin retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required under Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account period | Required for service operations |
| Financial Transaction Records | 7 years after transaction | Malaysia AMLA legal requirements |
| KYC Data & Identity Verification | 5 years after account closure | Financial regulatory compliance |
| Activity & Betting Log | 3 years | Dispute resolution & auditing |
| Support Communication Data | 2 years | Service reference & improvement |
| Session Cookie Data | Expires when the session is closed | Technical function only |
Once the retention period expires, MySpin will securely delete or anonymise your data so it can no longer be linked back to you. This deletion process runs automatically on a schedule defined within our systems.
MySpin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
| Cookie Type | Function | Duration |
|---|---|---|
| Maintaining myspin login sessions, account security, and language preferences | Session / 30 days | |
| Understanding the most visited pages, improving platform navigation | 90 days | |
| Saving display preferences, activity reminders, and notification settings | 365 days |
You can manage and delete cookies through your browser settings (Chrome, Safari, Firefox, etc.). Please note that disabling essential cookies may affect certain platform features, such as staying logged in and viewing real-time odds.
MySpin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
All data stored in MySpin's databases is encrypted using AES-256 standards.
All communication between you and MySpin is protected by 256-bit SSL/TLS encryption — the same standard used in online banking.
Only authorised MySpin staff with a legitimate work need may access members' personal data.
MySpin conducts regular penetration testing and security audits carried out by independent parties.
While MySpin takes every possible measure to protect your data, security also depends on your own actions. Always use a strong, unique password for your MySpin account, never share your login credentials, and contact us immediately if you suspect unauthorised access to your account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by MySpin:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If any data we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
In certain circumstances, you may request MySpin to delete your personal data — subject to our legal data retention obligations.
You may request that we restrict the processing of your data during a dispute or review period, while retaining your access to the MySpin platform.
You can opt out of MySpin promotional emails at any time by clicking "Unsubscribe" in any email or through your account settings.
If you believe MySpin has violated your privacy rights, you may file a complaint with Malaysia's Personal Data Protection Department (JPDP).
To exercise any of the above rights, please contact us at support@myspin.click with the email subject line "Data Privacy Request". We will respond within 14 business days.
The MySpin platform is intended for individuals aged 18 years of age and above only. We do not knowingly collect personal data from underage individuals. If you are a parent or guardian and believe your child has registered an account on MySpin, please contact us immediately at support@myspin.click.
Once we have confirmed that the data belongs to a minor, we will immediately delete the account and all associated data, and refund any deposits made.
MySpin uses an age verification process during registration and may request identity documents to confirm that users meet the minimum age requirement. We take the protection of children very seriously.
MySpin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. When we make material changes, we will notify you via:
We encourage you to review this Privacy Policy periodically. Continued use of the MySpin platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how MySpin handles your personal data, please contact us:
Support@myspin.click
Subject: "Data Privacy Request"
Response within 14 business days
Available 24/7 on the platform
Instant support in Bahasa Melayu
Related links:
Your privacy is our priority. Create a free myspin account and enjoy a safe, responsible, and exciting betting platform — built for Malaysians.